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I ordered $100 worth of pretzels from The Painted Pretzel on December 10, 2017. They were supposed to arrive before Christmas and yet, almost two months later I have not received my order and I never received any shipping notification. I attempted to contact them and...
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#1182411
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Stay Far Away from the Painted Pretzel
Stay Far Away from the Painted Pretzel
Our law firm spent several thousand dollars on client gifts from The Painted Pretzel this holiday season. Over a month later, we are finding that 1.) many of the recipients never received them 2.) several were returned due to faulty addresses (their fault) 3.) none of...
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1.3
I didn't like
  • Communication
  • Reliability
  • Quality
#1179412
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I’ve ordered from them over 2 months ago and I have yet to receive my order. I placed numerous calls and emails and never get anything returned. No one is ever there to answer the phone and they will not return any voice messages left. They took my money the same day I...
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2.0
#1163056
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Ordered from Painted Pretzel on 9/7. As of 9/20 no delivery, no response to emails or voicemails. They sure took our money though. Who knows if we'll ever see this delivered. Their website is horrible and it doesn't list the city they are in so I was worried due to...
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#1103226
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The Painted Pretzel - No problems ever

I've ordered from this company three times. The last time was this past February (2017). I've never had a problem. My nephew loves these pretzels. This is weird seeing these complaints.
4.3
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Advertised vs Delivered
Billing Practices
Diversity of Products or Services
Product or Service Quality
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#1047292
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The Painted Pretzel Shipping Service Review

I used a Groupon in mid February and they sent a confirmation email. I also used PayPal to pay for the remainder of my order. It's April and I have not received anything. I tried to contact them several times and they don't answer their phone or emails. Avoid this company! They take your money and you get nothing but headaches in return. They should be out of business. Terrible!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Value for money
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#1029101
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I think you should give them a second chance i know new business there are some mistakes & un for seen problems that can occur, she should offer the product for free with all the problems youve endured. Im sure shes try her best to get things straightened out But If...
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Anonymous
Carol

Was going to old an order. However, after reading all the negative reviews I will be purchasing from another retailer. The shipping charge of 8.99 is outrageous as well. Too...

Anonymous
Evelyn Caban

This is a lousy company PP takes people money and does not deliver. 'F' rating @BBB. I have been waiting for months. Ordered from another company. Crappy company. What a pitt...

#1005841
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I ordered decorated pretzels from their website on December 19, 2016, and knew they may not arrive in time for Christmas. Which was fine. Needless to say, I have yet to receive my order!! I've sent numerous emails to their customer service, and no response at all!!...
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Anonymous
Anonymous

Same here! Ordered Dec. 10! Plus it took me a month to get the order to even place since the website kept saying out of stock. When you emil, you get an automated message aski...

Anonymous
Anonymous

I am having the exact same experience as the previous 2 posts! I placed a Groupon order for the pretzel party starter on December 21. I, too, have emailed and called, but no ...

1.6
#992892
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I wish there was some way that the "shark" who's in business w/ this company knew how awful they are, in every way possible. My experience was the same bad 1 that others have had. No delivery of order & no way to contact them by phone or email. Obviously they have no...
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#989646
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I made multiple gift orders for the holidays. After several email exchanges (only about 1/4 of which were actually responded to by anyone from the Painted Pretzel) not only did they miss deadlines, but they lost all the mailing addresses, did not even realize they had...
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Anonymous
Anonymous

Absolutely HORRIBLE and UNPROFESSIONAL business (or LACK OF) practices. NO products arrived after WEEKS of waiting an NO response to e-mails inquiring about order. NO COMMUN...

1.3
I didn't like
  • Customer service is the worst seen from any shark tank business
#978325
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