I ordered $100 worth of pretzels from The Painted Pretzel on December 10, 2017. They were supposed to arrive before Christmas and yet, almost two months later I have not received my order and I never received any shipping notification. I attempted to contact them and...Read more
Our law firm spent several thousand dollars on client gifts from The Painted Pretzel this holiday season. Over a month later, we are finding that 1.) many of the recipients never received them 2.) several were returned due to faulty addresses (their fault) 3.) none of...Read more
I didn't like
- Customer serivce
I’ve ordered from them over 2 months ago and I have yet to receive my order. I placed numerous calls and emails and never get anything returned. No one is ever there to answer the phone and they will not return any voice messages left. They took my money the same day I...Read more
Ordered from Painted Pretzel on 9/7. As of 9/20 no delivery, no response to emails or voicemails. They sure took our money though. Who knows if we'll ever see this delivered. Their website is horrible and it doesn't list the city they are in so I was worried due to...Read more
The Painted Pretzel - No problems ever
I've ordered from this company three times. The last time was this past February (2017). I've never had a problem. My nephew loves these pretzels. This is weird seeing these complaints.
The Painted Pretzel Shipping Service Review
I used a Groupon in mid February and they sent a confirmation email. I also used PayPal to pay for the remainder of my order. It's April and I have not received anything. I tried to contact them several times and they don't answer their phone or emails. Avoid this company! They take your money and you get nothing but headaches in return. They should be out of business. Terrible!
I think you should give them a second chance i know new business there are some mistakes & un for seen problems that can occur, she should offer the product for free with all the problems youve endured. Im sure shes try her best to get things straightened out But If...Read more
I ordered decorated pretzels from their website on December 19, 2016, and knew they may not arrive in time for Christmas. Which was fine. Needless to say, I have yet to receive my order!! I've sent numerous emails to their customer service, and no response at all!!...Read more
I wish there was some way that the "shark" who's in business w/ this company knew how awful they are, in every way possible. My experience was the same bad 1 that others have had. No delivery of order & no way to contact them by phone or email. Obviously they have no...Read more
I made multiple gift orders for the holidays. After several email exchanges (only about 1/4 of which were actually responded to by anyone from the Painted Pretzel) not only did they miss deadlines, but they lost all the mailing addresses, did not even realize they had...Read more
I didn't like
- Customer service is the worst seen from any shark tank business
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